What should I do if my order is delayed?

If your order is delayed, please check the tracking details provided in your email. If there’s no update for more than 48 hours, contact our support team for assistance.

How can I modify or cancel my order?

Orders can be modified or canceled within 12 hours of placement. Please reach out to our customer service team as soon as possible.

Why was my order canceled?

Your order may have been canceled due to payment issues or stock unavailability. You will receive an email with further details if this happens.

What are the shipping options available?

We offer standard and express shipping. Delivery times vary based on your location. Detailed options are shown at checkout.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use it to monitor your shipment on our tracking page.

What happens if my package is lost or damaged during transit?

If your package is lost or arrives damaged, contact us immediately. We’ll work with the courier to resolve the issue and ensure you receive your order or a replacement.

What is your return policy?

We accept returns within 14 days of delivery for most products. Items must be unused and in their original packaging.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

What should I do if I receive a defective product?

If you receive a defective product, contact us with your order details and photos of the item. We’ll arrange a replacement or refund.

How can I check if an item is in stock?

Stock availability is displayed on the product page. If an item is out of stock, you can opt to be notified when it’s restocked.

Do you offer product warranties?

Yes, some products come with warranties. Please check the product description for specific warranty details.

Can I request a restock of a sold-out item?

Yes, you can contact our support team or use the "Notify Me" option on the product page to request a restock.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

How can I apply a discount code?

Enter your discount code at checkout in the “Promo Code” field. The discount will be applied to your total.

Why was my payment declined?

Payments may be declined due to insufficient funds, incorrect card details, or bank security measures. Please contact your bank for assistance.

How secure is my payment information?

We use 128-bit SSL encryption to secure your payment transactions and protect your data.

What steps do you take to protect my privacy?

We adhere to strict privacy practices and never share your personal information without consent. For more, review our Privacy Policy.

Where can I review your privacy policy?

You can find our Privacy Policy here.

Where can I find your terms and conditions?

Our terms and conditions can be found here.

Do you offer a price match guarantee?

Currently, we do not offer a price match guarantee. However, we strive to provide competitive pricing on all products.

How can I contact customer support?

You can reach our customer support team through the Contact Us page or via email at support@krayzshop.com.au.